Improve efficiency

SNCB

Project Info

Client SNCB
Skills Transport

Project Description

The SNCB has many buildings and thousands of employees/contractors that need access to these buildings.

NEEDS

Process to request access was paper based

  • It takes time (internal paper mail)
  • Multiple iterations because paper form did not always contain the right info from the start
  • No way to see the status of the request

SOLUTIONS

Freemind developed a customized web application that implements the control flow of the requests (introduction, approval, …)

  • Efficiency: Requests are filled up correctly from the start thanks to the built in controls
  • One stop shop: Control flow, administration, reporting, … All is managed by the custom built application
  • Gain of time: a request can be introduced, approved and ready to provision in 10 minutes versus multiple weeks before
  • Transparency: Each person sees at any point in time the status of his requests/tasks in the application.